Shipping & Returns Policy

Shipping

Most Sleepy Paws Co items are handmade and made to order in small batches. Please allow time for your order to be carefully prepared before shipment.

Current processing times will be displayed at checkout or noted on the product page when applicable. Processing times may be extended during new releases, sales, holidays, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Sleepy Paws Co is not responsible for carrier delays once a package has been accepted by the shipping provider.

If you believe your package has been lost, damaged in transit, or incorrectly delivered, please contact us and we’ll be happy to help determine the next steps.

Returns & Exchanges

Because our products are handmade and many items are made specifically for each order, we generally do not accept returns or refunds for change of mind, incorrect size selection, or personal preference.

Please review product descriptions and sizing information carefully before placing your order. If you have any questions about sizing, you’re always welcome to contact us before purchasing.

We understand that special circumstances can happen. Returns, exchanges, or store credit may occasionally be approved on a case-by-case basis at the discretion of Sleepy Paws Co. Please contact us with your order number and details about your request, and we’ll do our best to help.

Any return or exchange must be approved before an item is sent back. Items returned without prior authorization may not be eligible for a refund, exchange, or store credit.

If a return or exchange is approved, the item must be:

  • Unused and unworn
  • Free of pet hair, odors, stains, or damage
  • In its original condition
  • Returned within the timeframe provided when your request is approved

Unless the return is due to an error on our part, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged or defective, please contact us as soon as possible after delivery with your order number and photos of the item.

If the issue was caused by an error on our part, we’ll work with you to make it right through a replacement, repair, store credit, or refund when appropriate.

Because our products are handmade, slight variations in measurements, shape, stitching, and print placement are normal and are not considered defects.

Order Changes & Cancellations

If you need to make a change to or cancel your order, please contact us as soon as possible.

Because production may begin shortly after an order is placed, we cannot guarantee that changes or cancellations can be accommodated once your order has entered production.

Final Sale Items

Custom or personalized items, gift cards, and items marked Final Sale are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.

Questions?

If you have any questions or concerns about your order, please contact us through our Contact page. We’re always happy to help and will review any special circumstances individually.